Welcome to Trueway Taxis!
By using Trueway Taxis services (the “Service”) and website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a booking.
Service Description
Trueway Taxis provides professional taxi and transport services for local, outstation, airport transfers, tours, and special events. We strive to ensure timely, safe, and comfortable journeys.
Booking and Confirmation
Bookings can be made via our website, phone, or app. A booking is confirmed only after receiving payment or confirmation from our support team. We reserve the right to refuse service if the booking details are incomplete or fraudulent.
Fares and Payment
All fares are subject to change based on distance, traffic, and special requests. Payments can be made online or directly to Company in cash or digital wallets as agreed. Extra charges may apply for waiting time, tolls, parking, or route changes.
Passenger Conduct and Safety
Passengers must adhere to safety rules during travel, including wearing seat belts. Smoking, consumption of alcohol, or illegal substances is strictly prohibited in the vehicle. Passengers are responsible for any damage caused to vehicles.
Driver Responsibilities
Drivers must operate vehicles safely and professionally. Trueway Taxis is committed to respectful service. Complaints regarding driver behavior should be reported immediately.
Liability and Limitations
Trueway Taxis is not liable for indirect or consequential losses, including travel delays due to traffic, weather, or acts of God. Lost property claims will be handled but the company is not responsible for valuables left unattended.
Privacy and Data Use
Personal data collected during booking is used only for service provision and is protected per applicable data protection laws.
Cancellations, No-Shows, and Refunds
Refer to our Refund/Cancellation Policy for detailed terms on cancellations, refunds, and no-shows.
Modification of Terms
We reserve the right to update these terms at any time without prior notice. Continued use of the service confirms acceptance of updated terms.
Governing Law
These terms are governed by the laws of India and any dispute will be subject to jurisdiction in Dehradun courts.
